Updated March 2014
Privacy / Security
Mega Australia Pty Ltd is subject to and complies with the Federal Privacy Act 1988
(as amended from time to time) and the ten National Privacy Principles in the Act.
All references to Mega Australia shall be deemed to refer to Mega Australia Pty
Ltd, where appropriate.
Our Commitment
Personal information is any information by which your identity can be reasonably
determined. Mega Australia recognises that your privacy is very important to you
and we are committed to promoting confidence in the manner in which your personal
information is handled by us. By providing your personal information you agree and
consent to the collection, use, disclosure, storage and holding of your personal
information in accordance with this privacy policy. You are encouraged to check
this privacy policy periodically, as we may from time to time make alterations,
and we will post the updates on our website which will come into effect from the
time it appears on our site.
Information We Collect About You
Mega Australia collects different information about you when you provide it to become
a member of Mega Australia in order to use our online facility for your order with
us. This additional information is only collected and/or used as necessary in order
to arrange your delivery fast and accuratelyor from time to time for latest special
promotions we offer through our maketing channel like enewsletter.
Using and Disclosing Your Personal Information
Your personal information will only be used or disclosed as is necessary to provide
you with the goods and services available through the website offered by us or the
organisations identified there, for administrative purposes (including fraud and
security checks) and to assist us to improve our website and services, and to provide
you with information and offers relevant to our services. You may opt-out of receipt
of any such offers at any time by submitting a request through our feedback form,
or through the methods described in our website or in any e-mails we may send you.
Your person Information is securely accessby by staff in our Customer Service Centres
in Sydney, Australia. We might disclose personal information as required to the
providers of the products and services you have purchased. You accept that not all
recipients of your information may have privacy policies or be subject to privacy
laws equivalent to Mega Australia’s and consent to the disclosure of your personal
information for that purpose. Where you send us email, use our feedback form, or
enter into interactive chat with us in regard to your order or any enquiry regarding
our products, we may record this information to improve our service and assist you
with any requests. This information will not be disclosed to any third party, except
as required to provide you with the products and services you request. Wherever
it is lawful and practicable, Mega Australia will endeavour to provide you with
the option of not identifying yourself or not providing personal information when
entering transactions with us. However, failure to provide full and complete information
we request may mean that we are unable to provide our services to you. We will not,
without your prior consent, disclose personal information for any purpose other
than those purposes described in this Privacy Policy to which you have already consented.
We may disclose your personal information where required or authorised by law to
do so.
Cookies
When you visit our website, details are recorded about your visit, such as time
and date, your server ip address, pages accessed, time spent and type of browser.
This information is used in an anonymous form for statistical purposes and as such
cannot identify you individually. We use Cookies to identify your browser so that
next time you visit our website we remember your log in details. A cookie is a small
file which remains on your computer and contains information enabling our website
to recognise your browser. If you do not wish to use cookies, you can adjust the
settings on your browser to reject cookies or notify you when they are being used.
We collect your email address when you request to be added to our mailing list to
receive updated information about products and specials. You can unsubscribe at
any time. In order to enter you into our mailing list, we do not require you to
provide any information to us apart from an email address.
Storage And Security Of Personal Information
For customers who use credit card as payment option: Mega Australiado not keep and
store your credentials or details on our server. Instead you would be directed to
our third party partner Paymate, for credit card payment where you actually punch
in your card details. For customers who choose payment option provided by POLi,
we do not keep and store your credentials on our server. We always direct these
customers to POLi website where they actually enter the netbank credentials to proceed
with the order payment. We do not keep any record or information about your details
with regard to POLi on our server. Mega Australia takes all reasonable steps to
protect the personal information it holds from misuse and loss and from unauthorised
access, modification and disclosure. This includes the use of access control via
unique user passwords. Mega Australia will not be responsible for any access or
change made to your personal information occurring as a result of you disclosing
your password to a third party, or through any unauthorised access. You can also
help us keep your personal information secure by ensuring that any password you
use on our website is kept strictly confidential, and by logging off when you have
finished using a shared computer.
Trans-Border Data Flows And Third Party Websites
Where it is required to provide a good or service which you have purchased, we will
disclose your personal information to third parties which may be overseas. You accept
that these third parties may not have in place equivalent privacy policies or be
subject to equivalent privacy laws as Mega Australia. This website contains a number
of links to other websites, including the websites of our commercial partners. If
you use those links to access those websites, be sure to check their Privacy Policy
as we are not responsible for privacy policies or practices of other websites.
Accessing, Changing and Deleting Your Personal Information
Your personal information that Mega Australia holds is accessible by us and you
with your password or to any other person to whom you disclose your password. You
may make changes to your personal information, if you wish, at any time. We relies
on the information you provide us and may collect personal information about you
from other sources if required to complete your transaction. Please note that some
information are mandatory by us and you must provide so as to complete your order
with us. We will retain your information in order to allow you to make future purchases
from the Website, until you request that we delete it from our database. In order
to request that your personal information be removed from our database, please send
your request to us via
sales@megaau.com.au. If this occurs, we will no longer be
able to provide you with goods or services or customer support.
Complaints Resolution
Would you have questions or complaints about our services at any time, please send
your concerns to sales@megaau.com.au or through the feedback form located on our
website so that we may resolve them.
Further Information On Privacy
Further information may be obtained on privacy issues in Australia by visiting the
Australian Federal Privacy Commissioner’s web site at
http://www.privacy.gov.au/.