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Shipping and Return policy
Return (for faulty products only) or exchange an item

Shipping and Return policy Return (for faulty products only) or exchange an item Please choose your item(s) carefully as we do not offer refund/return unless the item(s) is faulty.

Faulty
If the item you received is faulty, please contact our customer care and quote your order details (order number and date of purchase etc), details of the purchased product with the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 10 days from receipt of the faulty item to return it to us.

The item(s) returned to us must be in their original condition (the item is in re-saleable condition with tags and labels, in its original packaging, and is unworn, unused and as sold) within 10 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.

Wrong Item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please note:
Proof of purchase must be presented for any exchange/return item(s) - your identity might be required from our customer service team. Delivery charges are only refundable if you have cancelled your entire order within the 7 day or where the goods are faulty. We recommend that you send back the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is at your responsibility unless the item is faulty.

Special Exceptions
Please choose carefully as we do not offer exchange on the items on special sales or discount unless the item is faulty.

Return location
Please return the item(s) to:

Attn: Returns
Mega Australia Pty Ltd
Suite 103, 55 Holt Street,
Surry Hills, NSW, 2010,
Australia